Omnifly adapts to e-commerce teams with high message volumes, agencies managing multiple brands, clinics and services that need specialty-based routing, and SaaS startups with tiered technical support. One platform, multiple business models.
Marketing Agencies
An agency manages WhatsApp, Instagram and Messenger for 8 brands. Each brand has its own completely separate space — bots trained on each brand's tone, products and FAQ.
Key benefits:
- •Each brand with its own private space — conversations and data completely separate
- •AI bots trained on each brand's own documents (tone, products, FAQ)
- •Comparative metrics by brand, channel and agent from a single administration panel
- •Customizable automations per brand: one routes by channel, another by schedule
Brand A
WhatsApp + Instagram
Bot trained on Brand A docs
Brand B
Instagram + Facebook
Bot trained on Brand B docs
+ 6 more brands
All separate
Managed from one panel
Unified inbox
Outside business hours:
- ✓ AI bot attends using company knowledge base
- ✓ Auto-escalates to human when shift starts
- ✓ Full history preserved across channels
High-Volume E-commerce
An e-commerce company with 15 agents across 3 shifts receives queries via WhatsApp, Instagram, email and Webchat. All messages converge in a unified inbox — IF→THEN rules classify and assign each conversation. Zero messages lost between channels.
Medical Clinic
A clinic receives queries via WhatsApp and Webchat. A welcome bot identifies the inquiry type (appointments, results, emergencies) and routes to the right team. Each patient has a unified profile with their full interaction history — and each clinic's data is completely private and separate.
- •Welcome bot routes by specialty: cardiology, pediatrics, emergencies
- •WhatsApp templates for standardized appointment confirmations
- •Each clinic has its own private space — no data shared between organizations
- •Unified contact profile with full history across all channels
Welcome bot
Identifies inquiry type
"What specialty do you need?"
Cardiology team
Auto-assigned
3 conversations
Software Company: Tiered Support
A software company offers three levels of technical support via email, Telegram and in-app chat. A bot answers common questions using the company's own documentation. If it can't resolve, the conversation escalates to the next level with the full history already there. Agents on call receive instant notifications for urgent issues.
- •Email, Telegram and website chat unified in a single inbox
- •Bot that answers using your own uploaded documentation
- •AI cost control to keep usage within your plan limits
- •Instant mobile notifications for agents when urgent issues arrive
Support Bot
"Based on your docs: reset your API key from Settings → Integrations."
Answered from knowledge base
Escalated to level 2 →
Full history preserved. Agent notified instantly.
Average Response Time
2.5 min
↓ 40% vs last month
Resolution Rate
94%
Metrics and Reports
Make data-driven decisions with detailed reports on team performance and customer satisfaction.
Your use case isn't here?
Omnifly is highly customizable. Tell us what you need and we'll help you design the perfect solution for your business.
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