Unified Multichannel Inbox
Manage all your customer conversations from one place. WhatsApp Business, Instagram Direct, Facebook Messenger, Telegram, email and your website chat all come together in a single smart inbox. Your team responds faster and no message gets lost, regardless of where it comes from.
Integrated Artificial Intelligence
Connect AI-powered bots and train them with your company's own documents — manuals, catalogs, frequently asked questions. The bot responds with real information from your business and, if it can't resolve something, it automatically escalates to a human agent with the full conversation context already there. Compatible with Google AI, Groq and custom models.
Team and Role Management
Organize your team the way your business actually works: create groups by specialty (sales, support, billing), assign roles with differentiated permissions and let the system distribute conversations evenly. Real-time availability status so you always know who's ready to respond.
Real-Time Messaging
New messages appear instantly, no page refresh needed. Agents see typing indicators and their teammates' presence status. The platform keeps everything synchronized even with multiple agents working on the same conversations at the same time.
Contact Management (Lightweight CRM)
Every customer has a unified profile with the complete history of all their conversations, regardless of which channel they wrote through. Data is automatically enriched from the platforms. Tags, custom fields and advanced filters to segment and find any contact in seconds.
Real-Time Metrics and Reports
Dashboards with the data that matters: message volume by channel, response times per agent, open and resolved conversations, and bot performance. Filter by time period and timezone. Up to 90 days of history available to make decisions with real data, not assumptions.
No-Code Automation
Create automatic IF → THEN rules from the panel, no programming required: if a message contains a certain keyword, assign to the right team; if it's outside business hours, activate the welcome bot. Every automation is logged so you can review and adjust it whenever needed.
Enterprise Security
Your data and your customers' data are protected at every layer: passwords encrypted to the most demanding industry standards, channel credentials stored with advanced encryption, and each organization's data completely isolated from others at the database level. Role-based access control, automatic lockout after failed attempts and continuous system monitoring.
Message Templates
Create and manage response templates for your most frequent messages. Native support for official WhatsApp Business templates with buttons, headers and dynamic variables. Variables are automatically filled with contact data. Available in Spanish, English and Portuguese.